The costsMethod contested
Knowledge decay
dégradation de la connaissance
When errors compound across teams and departments, the organisation's collective knowledge base degrades. The debate moves away from individual execution speed toward whether cumulative AI use improves or damages organisational decision-making.
What this source does not establish
A synthesis of existing work, not a controlled empirical study. Cite it as a frame, never as a measurement.
What it means for an SME running AI
The question is no longer whether each person goes faster. It is whether the company still knows what it knows.
Sources
- Holweg (Oxford) & Davenport (Babson), Harvard Business Review, juin 2026
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